Your privacy is important to us and we take the responsibility of handling your personal information very seriously.
Elucell™ is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, Elucell™ will only collect and use personal information as set out below.
Collecting Personal Information
Elucell™ will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what is provided voluntarily by a client or prospective client.
We collect personal information primarily to enable us to provide clients with our services. Elucell™ may also use the information for marketing to you or for any other purpose permitted under the Privacy Act 1988 (Cth).
When a treatment or product is purchased personal information will be requested in order to provide the requested treatment or product, provide updated information, and advise of other Elucell™ treatments and products, which may be of interest. You are not obligated to provide personal information however failure to do so may result in Elucell™ being unable to provide services or products to you.
Personal information is collected directly from clients or potential future clients when they personally complete and submit an online enquiry form to become a client of Elucell™. This can be done in person at our clinic.
Collecting Sensitive Information
Use of Tracking Technologies
Elucell™ uses tracking technologies such as cookies or web beacons to make use of the website and services as convenient as possible. Cookies are pieces of information that a web site transfers to a computer’s hard disk for record keeping purposes. Web Beacon is a technical method that sends information related to the access to websites, when you browse websites, open or preview an HTML-formatted email. Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not themselves personally identify users, although they do identify a user’s browser. These tracking technologies allow Elucell™ to monitor the Elucell™ web site, and to record how many people are using the different parts of the site. It is possible to set the browser to refuse tracking technologies such as cookies or web beacons, however, this may limit the services provided by Elucell™.
Using and Disclosing Your Personal Information
Personal Information will be used for the following primary purpose:
- To fulfil obligations pursuant to a client’s request for, and Elucell’s agreement to provide, services, products and/or any other agreement between him/her and Elucell™;
- To render services to the client;
- To provide information about products, services and/or special offers;
- To obtain opinions or comments about products and/or services from members;
- To record statistical data for marketing analysis from clients.
Elucell™ may employ other companies or service providers to assist us in providing our services, including (but not limited to) marketing, market research, mail-house services, hosting and product development services, analysis of client lists and/ or consulting services. These third parties may have access to personal information that is needed to perform their specific function. They cannot use that information for other purposes.
Elucell™ recognise the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Elucell™, any Elucell™ group company, or any member of the public, or to lessen a serious threat to a person’s health or safety.
Contact by Elucell™
Elucell™ does not send advertising information without obtaining prior consent. If an individual receives communications from Elucell™ which they do not wish to receive, they may remove their name from the marketing database by contacting Elucellä via the contact page on the website.
Individuals’ Right of Access
Individuals have the right to review personal and/or sensitive Information that may be recorded on the Elucell™ database. Information may be reviewed by submitting a written request for such access to your local clinic.
A request may be made to delete or amend personal and/or sensitive information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons, which includes but is not limited to the proper maintenance of medical and health records. Deletion or amendment of information may result in Elucell™ being unable to sell products directly and/or provide certain services including after sales services.
Storage and Security of Personal or Sensitive Information
Elucell™ takes all reasonable steps to keep secure personal information recorded and to keep this information accurate and up to date. The personal information is stored on secure servers if in digital format, including on servers located in the United States, or in locked areas if in hard copy format: these are protected in controlled facilities. Elucell™ employees and data processors are obliged to respect the confidentiality of any personal and/or sensitive information held by Elucell™. Elucell™ only permits authorised personnel to access your information and information will only be disclosed to third parties where they have the appropriate authority. We destroy or de-identify personal information we no longer need or we are no longer required by law to keep, wherever possible.
If you are not satisfied with the result of your complaint to us, you can refer your complaint to:
Office of the Australian Information Commissioner
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
Online Form: www.oaic.gov.au (Privacy Complaint Form).